When corresponding with the media, agencies must take care to ensure that:
- communications material is factual and politically neutral
- the Minister is kept informed
- information and advice requests are handled promptly and by the most appropriate person, entity, or Minister.
State servants need to identify whether issues are primarily political or operational, and whether they are handled by the Minister or by the agency.
Political matters relate to the functions of the Minister. Ministers are responsible for determining and promoting policy, defending policy decisions, and answering in the House on both policy and operational matters.
Chief executives are responsible for operational matters. Ministers are generally not involved in departments' day-to-day operations.