The data we collect gives us information about the occupational profile of the workforce, staff numbers, occupational trends and customer-facing roles.
Occupational profile of workforce
Public Service employees were engaged in a wide range of jobs spread across 239 different occupations in 2023. These can be divided into 10 broad occupational groups as shown in the following chart.
In 2023, the two largest groups are inspectors and regulatory officers and social, health and education workers, accounting for 17.8% and 17.2% respectively of the Public Service workforce. However, these shares have been declining over time, as these occupation groups have grown at a slower rate than the rest of the Public Service workforce. This is especially true for inspectors and regulatory officers, whose share has fallen from a 2017 peak of 22.2% (when the operation of Mount Eden Prison returned to the Department of Corrections from a private provider) to its lowest level since records began. Contributing to this decline from 2017 to 2023 has been the Business Transformation at Inland Revenue, and a reduction in corrections officer numbers in the last three years.
The third largest group, information professionals, has 14.9% of all the Public Service workforce. This is the highest level on record – the share of this group has increased steadily since records began in 2007. Part of this growth involves the design and support of digital services. Information professionals encompass various roles, such as data analysts, business and intelligence analysts, service designers, non-policy advisors, librarians, archivists, project managers, statisticians, and governance roles.
Staff numbers by occupation
Between 2022 and 2023, the Public Service workforce (FTEs) increased by 2,736 or 4.5%.
The largest changes over the past year were increases in the number of information professionals (up 956 FTEs, or 11.3%), managers (up 414 FTEs, or 5.4%) and policy analysts (up 317 FTEs, or 8.7%). Proportionally, the largest occupation change was for ICT professionals and technicians (up 12.1% or 258 FTE). These increases were driven by the need to meet Government priorities, as well as the filling of vacancies through the year. Proportional growth of managers at 5.4% is the slowest since 2017, although some of this historic growth reflects changes in how agencies code their roles to occupation groups, rather than recruitment of new managers. Managers may be working in a wide variety of roles, such as, service delivery managers, contact centre managers or court security managers.
Just over 40% of public servants who responded to the Te Taunaki Public Service Census 2021 survey have customer-facing roles, working directly with the public, external customers and clients, or people in their care. Of those who responded to the survey, two-thirds of customer-facing workers were female.