Trust in the Public Service
The Public Service cannot operate without the trust and confidence of the people we serve.
251 - 271 of 271 results
Annual report: State Services Commission 2018/19
Information Gathering and Public Trust
These model standards provide a set of expectations for the information that government agencies collect. Public Service agencies should use these model standards when establishing or reviewing their policies and practic…
Annual report: State Services Commission 2017/18
Performance Improvement Framework Glossary
This glossary provides definitions for terms and names in the Performance Improvement Framework.
Annual report: State Services Commission 2016/17
Response to National Integrity Systems Report on New Zealand by Transparency International
Kiwis Count Quarterly Update 13 - 2015 Annual Report and June 2015 Quarterly Results
Kiwis Count Quarterly Update 9 - 2014 Annual Report and June 2014 Quarterly Results
Kiwis Count Quarterly Update 7 - December 2013 Quarterly Results
Kiwis Count Quarterly Update 7 - December 2013 Quarterly Results [data]
Kiwis Count Quarterly Update 6 - September 2013 Quarterly Results [data]
Kiwis Count Quarterly Update 5 - 2013 Annual Report and June 2013 Quarterly Results
Kiwis Count Quarterly Update 4 - March 2013 Quarterly Results
Kiwis Count Quarterly Update 3 - December 2012 Quarterly Results
Kiwis Count: Common Measurements Tool
The Common Measurements Tool was a set of survey questions and scales that allowed State Services agencies to measure client satisfaction and identify service delivery improvements for service users.
Intelligence Agencies Review
This 2009 report to the State Services Commissioner discusses the Intelligence Agencies review.
Understanding the Drivers: Summary Report
Summary report of the Drivers Survey - identifying the key drivers that have the greatest influence on New Zealanders’ satisfaction with, and trust in, public services.
The Drivers Survey: What New Zealanders told us (Presentation pack)
Understanding the Drivers of Satisfaction and Trust in Public Services - a qualitative study (full report)
Working Paper: Declining Government Performance? Why Citizens Don't Trust Government
This study replicates Bok's 1997 US research in the New Zealand environment. It concludes that overall trends are similar, speculates on the possible causes of declining trust.