Trust in the Public Service

The Public Service cannot operate without the trust and confidence of the people we serve.

251 - 271 of 271 results

01 July 2019

Annual report: State Services Commission 2018/19

Annual report Accountability Governance and stewardship Trust and confidence
18 December 2018

Information Gathering and Public Trust

These model standards provide a set of expectations for the information that government agencies collect. Public Service agencies should use these model standards when establishing or reviewing their policies and practic…

Guidance Trust and confidence
01 July 2018

Annual report: State Services Commission 2017/18

Annual report Integrity and conduct Accountability Governance and stewardship Trust and confidence
05 October 2017

Performance Improvement Framework Glossary

This glossary provides definitions for terms and names in the Performance Improvement Framework.

Guidance Performance Trust and confidence
01 July 2017

Annual report: State Services Commission 2016/17

Annual report Accountability Governance and stewardship Financial Trust and confidence
21 March 2011

Kiwis Count: Common Measurements Tool

The Common Measurements Tool was a set of survey questions and scales that allowed State Services agencies to measure client satisfaction and identify service delivery improvements for service users.

Survey Trust and confidence
12 October 2009

Intelligence Agencies Review

This 2009 report to the State Services Commissioner discusses the Intelligence Agencies review.

Review Accountability Performance Trust and confidence
31 March 2009

Understanding the Drivers: Summary Report

Summary report of the Drivers Survey - identifying the key drivers that have the greatest influence on New Zealanders’ satisfaction with, and trust in, public services.

Survey Trust and confidence
31 May 2000

Working Paper: Declining Government Performance? Why Citizens Don't Trust Government

This study replicates Bok's 1997 US research in the New Zealand environment. It concludes that overall trends are similar, speculates on the possible causes of declining trust.

Working paper Trust and confidence