326 - 337 of 337 results
Kiwis Count Quarterly Update 6 - September 2013 Quarterly Results [data]
Kiwis Count Quarterly Update 5 - 2013 Annual Report and June 2013 Quarterly Results
Kiwis Count Quarterly Update 4 - March 2013 Quarterly Results
Kiwis Count Quarterly Update 3 - December 2012 Quarterly Results
Kiwis Count: Common Measurements Tool
The Common Measurements Tool was a set of survey questions and scales that allowed State Services agencies to measure client satisfaction and identify service delivery improvements for service users.
Intelligence Agencies Review
This 2009 report to the State Services Commissioner discusses the Intelligence Agencies review.
Understanding the Drivers: Summary Report
Summary report of the Drivers Survey - identifying the key drivers that have the greatest influence on New Zealanders’ satisfaction with, and trust in, public services.
The Drivers Survey: What New Zealanders told us (Presentation pack)
Understanding the Drivers of Satisfaction and Trust in Public Services - a qualitative study (full report)
Working Paper: Declining Government Performance? Why Citizens Don't Trust Government
This study replicates Bok's 1997 US research in the New Zealand environment. It concludes that overall trends are similar, speculates on the possible causes of declining trust.
State Services Commission Transparency Statement
How we collect, use and share information gathered about members of the public or other entities (directly or indirectly) to support our roles and responsibilities