Trust in the Public Service
The Public Service cannot operate without the trust and confidence of the people we serve.
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Kiwis Count
The Kiwis Count survey gives valuable insight into people’s trust in and satisfaction with public services.
Trust in the Public Service
The Public Service cannot operate without the trust and confidence of the people we serve.
Te Taunaki Public Service Census
Te Taunaki Public Service Census is a survey of public servants working in departments and departmental agencies. The 2025 Census ran from 3-21 March. We anticipate publishing the results in July 2025.
Workforce data - Working in the Public Service
Te Taunaki Public Service Census 2021 found that 84% of public servants are strongly motivated to stay in the Public Service because their work contributes positively to society.
Kiwis Count Quarterly Update 13 - 2015 Annual Report and June 2015 Quarterly Results
Kiwis Count Quarterly Update 9 - 2014 Annual Report and June 2014 Quarterly Results
Kiwis Count Quarterly Update 7 - December 2013 Quarterly Results
Kiwis Count Quarterly Update 7 - December 2013 Quarterly Results [data]
Kiwis Count Quarterly Update 6 - September 2013 Quarterly Results [data]
Kiwis Count Quarterly Update 5 - 2013 Annual Report and June 2013 Quarterly Results
Kiwis Count Quarterly Update 4 - March 2013 Quarterly Results
Kiwis Count Quarterly Update 3 - December 2012 Quarterly Results
Kiwis Count: Common Measurements Tool
The Common Measurements Tool was a set of survey questions and scales that allowed State Services agencies to measure client satisfaction and identify service delivery improvements for service users.
Understanding the Drivers: Summary Report
Summary report of the Drivers Survey - identifying the key drivers that have the greatest influence on New Zealanders’ satisfaction with, and trust in, public services.
The Drivers Survey: What New Zealanders told us (Presentation pack)
Understanding the Drivers of Satisfaction and Trust in Public Services - a qualitative study (full report)
Working Paper: Declining Government Performance? Why Citizens Don't Trust Government
This study replicates Bok's 1997 US research in the New Zealand environment. It concludes that overall trends are similar, speculates on the possible causes of declining trust.