Conclusion: How do we improve?

State Services agencies need to improve their performance to strengthen trust in government so government works better for New Zealanders.

Throughout the State Services, agencies must reinforce the importance of being trustworthy. Agencies need an integrity plan based on the six trust elements and they need to be committed to implementing it.

The objective of training is not only to raise employees' awareness of the code of conduct and the behaviour expected of staff, but also to shape the integrity leadership of managers. Managers need to be comfortable talking about ethical issues. They must promote conversations about professionalism and, through their actions, make staff more confident that integrity matters.

Agencies must address leadership and communication issues. Too many State servants have poor perceptions of their managers. Good leadership creates the integrity culture needed to strengthen public trust and to deliver the quality services New Zealanders expect.

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