Research shows that what the Public Service does is important, but how it does it is vital as well. The Public Service needs to operate in line with the values of the wider society. In New Zealand, this includes working in a spirit of service to the community and adherence to the principles and values set out in the Public Service Act 2020. Respondents to the Commission’s Kiwis Count survey discuss the value of interacting with public servants who are friendly, helpful and caring about their individual needs. Honesty, transparency and openness are prized by the public.

A major development in the year in review was the enactment of the Public Service Act, which, among many other things, enshrines the Public Service’s principles and values. This forms the basis for maintaining high standards of conduct and integrity and is the foundation for our work on Public Service culture

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