1 May 2018: The Government announced in January 2018 that the Better Public Services programme would not continue in this form. These pages have been archived.

Result 10 Case Study 2

It's easy, convenient, and picking up momentum. 

Government Chief Information Officer Colin MacDonald says RealMe is a great example of a service designed to meet the needs of government that is also useful in the private sector.

"RealMe lets New Zealanders easily and securely prove their identity online, plus access lots of online services with a single username and password. People can use their RealMe login to apply for New Zealand superannuation, file company returns, and conduct some business with local government."

People who have taken the additional step of verifying their identity through the government's online RealMe service can use it for a range of services - including opening a bank account with TSB or BNZ, enrolling to vote, transferring foreign currency with NZForex, or applying for a Studylink loan or allowance.  New Zealanders renewing their adult passport online can verify their identity with RealMe with just the click of a button.

Mr MacDonald says RealMe is core to achieving Better Public Services Result 10 - allowing New Zealanders to complete their transactions with government easily in a digital environment.  It's also part of the public service transformation work he is guiding in his role as ICT Functional Leader.

"Customers expect service delivery from the government that is increasingly digital, responsive and personalised," he says.

Agencies using login include ACC, Auckland Council, Datacom, Department of Internal Affairs, Electoral Commission, FMA, Hamilton City Council, Ministry of Justice, Customs, Ministry for Business, Innovation and Employment, Ministry for Primary Industries, Ministry of Social Development, NZ Fire Service, NZ Police, NZ Post, NZTA, Rotorua District Council, Treasury, and Wellington City Council.

The RealMe services were developed in partnership by the Department of Internal Affairs and New Zealand Post. More information is available at www.realme.govt.nz

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