1 May 2018: The Government announced in January 2018 that the Better Public Services programme would not continue in this form. These pages have been archived.

Result 9 Case Study 15

The Ministry of Business Innovation and Employment’s website business.govt.nz continues to go from strength-to-strength with visits to the site up 43% in 2015.

To put that in perspective, there were approximately 1.5 million visits from businesses and individuals to the site seeking information on topics ranging such as getting started in business, hiring staff,  and tax and finance. 

In addition, about 170,000 small businesses now receive the business.govt.nz monthly e-newsletter.

“Use of the website has grown rapidly, reflecting the value it provides small business,” says Matt Kennedy-Good, Manager, Business.govt.nz.

“Better for Business is all about simplifying the services provided by government so it’s easier for business to get the information and support they need. We’ve worked really hard to make sure business.govt.nz meets the needs of our small business customers, and the feedback we’re getting on the improvements we’ve made has been fantastic.”

Late last year the hard work the team at business.govt.nz has put in making its service more responsive to the needs of small business was formally recognised when they won the AUT Excellence in Business Support Award. 

“It was great to win the award, and know that all our hard work has been making a big difference to small businesses.”

The award was well deserved with the site now boasting a range of tools which are helping small businesses make better decisions. 

One such tool is Compliance Matters, which makes it easier for small businesses to find the rules and regulations they need to comply with in order to trade.  The tool has over 300 compliance requirements loaded into one user friendly search tool, and has clocked up 16,500 searches. Early research and evaluation shows that 87 percent of people using the tool say it has made compliance easier. 

The team plan to press ahead with more plans to improve the service they provide. “In 2016 we’ll be working closely with our partners from across government to help small business better understand and comply with government.  Making it easier for business is key to achieving the targets set out under the Government’s Better Public Services programme, and we know we’re making helping achieve that goal,” says Kennedy-Good.

Business.govt.nz at a glance

2015’s Most Read Pages

  1. Starting a Business
  2. Start-up Business Plan
  3. Focus on sole traders

2015’s most-clicked tools

  1. OneCheck
  2. Employee Cost Calculator
  3. Compliance Matters

2015’s most-read newsletter articles

  1. Checklist: Companies Act changes
  2. Health and safety law changes
  3. 10 things you need to do before Mondayised Anzac Day.

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