Are you in an executive or management role, faced with a tough service delivery issue?

Circuit breaking is an approach for addressing an intractable frontline service delivery problem. This workbook guides a facilitator and team through a four month process. Published by the State Services Commission, July 2004. ISBN 0-478-24467-3, Crown copyright. Media statement from the Minister of State Services

Briefing paper on the Integrated Services Delivery Programme.


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