The Career Progression and Development Survey 2000 Report, and the Review of the Centre Report (January 2002), identified a need to improve coaching skills of managers in the Public Service. Designed for both managers and staff, this guidance has been prepared by a cross-departmental team, and includes "good practice", vignettes and case studies based on common situations found in the workplace. State Services Commission, July 2003. ISBN 0-478-24430-4. A downloadable pdf file of this publication is available top right of this screen.