The Common Measurements Tool is a set of survey questions and scales that allows State Services agencies to measure client satisfaction and identify service delivery improvements for service users. By using a common set of questions, agencies are able to compare their performance with other State Services agencies, with the Kiwis Count national survey and also measure how they are progressing over time.
The Common Measurements Tool has been developed and used in Canada. There is an opportunity for agencies that use the Common Measurements Tool to benchmark internationally with Canada and other jurisdictions that adopt it.
State Services agencies can take up the Common Measurements Tool, free of charge, by signing a Memorandum of Understanding with the SSC.
See: A guide to using the Common Measurements Tool (March 2010) - published in PDF (354.3k) for printing/downloading.
For further information, please contact: CommonMeasurementsTool@publicservice.govt.nz