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Summary of Ratings


Government Priorities Rating
Support the achievement of the Leadership Statement for International Education and its contribution to the Business Growth Agenda need development.
Core Business


(Value to Customers and New Zealanders)


(Increased Value
Over Time)

Promote New Zealand as an education destination well placed. need development.
Ensure New Zealand’s education programmes, products and services delivered offshore are highly sought after need development. weak.
Foster wider economic connections between New Zealand and overseas through New Zealand’s international education expertise need development. weak.

Organisational Management

Leadership and Direction Rating
Purpose, Vision and Strategy need development.
Leadership and Governance need development.
Values, Behaviour and Culture well placed.
Review need development.
Delivery for Customers
and New Zealanders
Customers need development.
Operating Model need development.
Collaboration and Partnerships need development.
Experiences of the Public need development.
Relationships Rating
Engagement with Ministers well placed.
Sector Contribution need development.
People Development Rating
Leadership and Workforce Development need development.
Management of People Performance well placed.
Engagement with Staff well placed.
Financial and Resource Management Rating
Asset Management need development.
Information Management need development.
Financial Management need development.
Risk Management need development.


Note: There have been four significant upgrades to the Performance Improvement Framework Agency Model since it was implemented in 2009. The first was the inclusion of the Four-year Excellence Horizon in October 2011. The second was the Strategic Financial Management upgrade in December 2012. The third was the Better Public Services upgrade in January 2014. The most recent is the Customer refresh which is being applied in this review. These upgrades affect comparability with previous PIF reports.


Rating System

Rating Judgement What it means
strong. Strong (Excellent)

Best practice/excellent

  • High level of capability and sustained and consistently high levels of performance
  • Systems in place to monitor and build capability to meet future demands
  • Organisational learning and external benchmarking used to continuously evaluate and improve performance.
well placed. Well placed


  • Delivering to expectations with examples of high levels of performance
  • Evidence of attention given to assessing future demands and capability needs
  • Comprehensive and consistently good organisational practices and systems in place to support effective management.
need development. Needing development


  • Adequate current performance – concerns about future performance
  • Beginning to focus on processes, repeatability, evaluation and improvement and management beyond and across units
  • Areas of underperformance or lack of capability are recognised by the agency
  • Strategies or action plans to lift performance or capability, or remedy deficiencies are in place and being implemented.
weak. Weak

Unaware or limited capability

  • Significant area(s) of critical weakness or concern in terms of delivery and/or capability
  • Management focuses on tasks and actions rather than results and impacts
  • Agency has limited or no awareness of critical weaknesses or concerns
  • Strategies or plans to respond to areas of weakness are either not in place or not likely to have sufficient impact.
unable to rate. Unable to rate/not rated

There is either:

  • No evidence upon which a judgement can be made; or
  • The evidence available does not allow a credible judgement to be made.

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