Fact sheets for each service grouping, setting out some key data from the Kiwis Count 2009 survey.
The Kiwis Count 2009 survey asked New Zealanders about their perceptions and experiences of public services. As a prompt, they were given a list of 42 services which broadly represented services provided by central and local government, tertiary education institutions and kindergartens. In order to provide results for similar services and to help identify broad areas for improvements, the services in this list were categorised into 10 service groupings. We have produced a factsheet for each service grouping, setting out some key data from the survey. Some of this survey data has already been published in the research report and in the summary booklet, and some of this data is being published for the first time.
Factsheets
- Motor vehicle
- Passports and citizenship
- Environment and recreation
- Education and training
- Health
- Local government
- Social Assistance
- Justice and security
- Taxation and business services
- Border services
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Motor Vehicle |
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A drivers licence, registering a vehicle or changing ownership of a vehicle |
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Passports & Citizenship |
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A passport |
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Registering a birth, death, marriage or civil union |
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Citizenship |
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A visa or permit to work in New Zealand |
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Environment & Recreation |
|
Visited a national park |
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A hunting or fishing licence |
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National environmental issues or the resource management act |
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Education & Training |
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A university, polytechnic or wananga about a course you are attending or may attend in the future |
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A state or state integrated (public) school that your child attends or may attend in the future |
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A kindergarten that your child attends or may attend in the future |
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Employment or retraining opportunities |
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Applying for or receiving a student loan or student allowance |
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Health |
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Used an 0800 number for health information |
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Obtaining family services or counselling |
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Stayed in a public hospital |
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Received outpatient services from a public hospital |
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Local Government |
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Visited a public library |
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Your local council about rubbish or recycling |
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Your local council about property rates |
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Your local council about a building permit |
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Your local council about road maintenance |
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Social Assistance |
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New Zealand superannuation |
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The community services card |
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Accident compensation for injuries |
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State or council rental accommodation |
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Sickness, domestic purposes or unemployment benefit |
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A housing subsidy or accommodation supplement |
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A childcare subsidy |
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Justice & Security |
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Emergency services i.e. 111 |
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The police (for a non-emergency situation) |
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Paying fines or getting information about fines |
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A court, about a case you were involved in |
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Taxation & Business services |
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Registered a new company or filing an annual return for a registered company |
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Contact with Statistics new Zealand for information about taking part in a survey |
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Importing goods into New Zealand or customs duties |
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Enquired about tax, receiving tax credits (such as working for families), student loan repayments or Kiwisaver |
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Funding assistance for a business or a business grant |
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Help or information for starting a small business |
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Registered a business entity for tax purposes or filed a tax return |
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Border Services |
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A visa or permit to work in New Zealand |
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The arrival process after landing at a New Zealand international airport from Australia |
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The arrival process after landing at a New Zealand international airport from anywhere except Australia |
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Importing goods into New Zealand or customs duties |