Download PDF version (1.1 MB)

The Operating Expectations Framework is a tool for board members, chief executives, Ministry and Crown entity staff responsible for monitoring and reporting. It will contribute to building productive relationships between responsible Ministers, monitoring departments and Crown entities.


The framework was originally developed by the Ministry for Culture and Heritage for the needs of the cultural sector Crown entities.  It has been updated by the State Services Commission and the Treasury. Please send any feedback to




Back to the Crown entities homepage - 'Crown entities and other bodies - guidance '




This work is licensed under the Creative Commons Attribution 3.0 New Zealand licence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the work to the Crown and abide by the other licence terms. To view a copy of this licence, visit

Start Reading

Last modified: