The State Services Commissioner, Iain Rennie, today released the second round of Performance Improvement Framework reviews.  This round included The Treasury, New Zealand Transport Agency; New Zealand Trade and Enterprise; Ministry of Social Development, and Inland Revenue.

“The second round of reviews is broadly consistent with the findings in the first round.  Nine agencies have now completed reviews, and we are building a body of knowledge that provides us with a better picture of cross system performance and identifying issues that we need to address at sector or system level.

“The  reviews confirm that our State Services are strong on delivering the results government wants now, but we are not as good as we should be at working across the system and progressing the medium to long term work programmes that will position us to meet the future needs of governments and citizens.

“Developed by central agencies and senior State Services chief executives, the Performance Improvement Framework helps agencies identify their strengths and areas for improvement.  Each agency develops a plan in response to the recommendations in the reviews, and central agencies monitor and support agencies to ensure their improvement plans are implemented,” said Iain Rennie.

The Performance Improvement Framework reports have identified a number of areas of strong performance, including:

  • Agencies engage well with Ministers, are responsive to the government of the day, and effectively deliver on Government priorities.

  • Open, transparent financial management of government funding.  Agencies demonstrate financial prudence and ensure accountability for the expenditure of taxpayers’ funds.

  • Examples of excellent performance exist across all elements of the framework. Central agencies intend to build on these strengths to support effective practices across the State Services.

  • State Services leaders are openly engaging with the review process, learning from the results of their reviews, and acting on those results to lift their performance.

Four areas for improvement have been identified by central agencies, and they will be working to support agencies to lift their performance in these areas:

  • Increasing their ability to provide advice that is robust over time, and meets the needs of Ministers and the public in the future.

  • Developing a stronger ‘line of sight’ between expenditure and the impacts of this expenditure for New Zealanders.  This includes having better information on the effectiveness of programmes and services and using this information to drive decision-making about investment and improvement.

  • Improved ability to work across agency boundaries so that agencies can better connect policies and services in areas where collaborative effort will improve outcomes for New Zealanders.

  • Improved people management so that agency leaders are more effectively communicating their vision across the organisation, developing appropriate cultures and capability and managing poor performance.

The State Services Commission published the first round of reviews in September 2010 comprising; Ministry of Foreign Affairs and Trade, Department of Conservation, Te Puni Kōkiri, and Land Information New Zealand.

To ensure agencies are able to immediately implement their improvement plans, reviews will no longer be published in tranches.  Instead each agency review will be published as soon as the review and departmental response to the findings are completed.

To see all reviews, together with background information about the the Performance Improvement Framework, go to:


For media enquiries contact: Marian Mortensen (04) 495 6620

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