Occasional Paper No. 11. State Services Commission, August 1999, ISBN 0-478-08960-0, Crown copyright. Prepared as part of SSC's "Improving Accountability" project. Outlines the recently developed "Integrated Performance System" (IPS). The key "problem areas" identified (outlined in Occasional Paper No.10): complexity and duplication; information gaps; and drivers of behaviour, have been integral in developing an improved accountability system for the New Zealand Public Service.