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'Core Guide 1: What is the Performance Improvement Framework?' is published as a PDF file, attached right.


This Core Guide provides a detailed understanding of the Critical Areas and Lead Questions that make up the Performance Improvement Framework.

The guide was first published in 2009, with further updates in 2011, 2012 and 2014. After extensive consultation and testing, this guide was updated in December 2015 to better reflect how agencies are delivering on the reform agenda of Better Public Services that calls for agencies to build and deliver their services around a clear understanding of their customers.

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