The findings of the independent review of the Earthquake Commission's handling of a customer satisfaction survey have been released and are available here for download in PDF, to the right.
The review was requested by the Minister Responsible for the Earthquake Commission (EQC). It covered the engagement between EQC and the Office of the Auditor General (OAG) on the customer satisfaction information that was reported in the Auditor General's report Earthquake Commission: Managing the Canterbury Home Repair Programme, the reliability of the results from EQC's customer satisfaction surveys and EQC's processes for ensuring the reliability of information provided to the Minister.
The review was carried out by Souella Cumming. Ms Cumming is a partner at KPMG with specialist expertise in governance, risk management and internal audit.