The collection of papers have been commissioned, written or contributed to by Commission staff members in order for us to get a better understanding of various challenges facing the public service, so that we can continue to work on improving how public services deliver for New Zealanders. The Commission’s aim in sharing the papers here is to make these ideas and analyses available to a wider audience, and to inform and encourage public debate, with the ultimate aim of informing our work.

If you have any questions, would like reports in a different format or are interested in discussing this work, please email: info@publicservice.govt.nz.

Disclaimer:  The views, opinions, findings, and conclusions or recommendations expressed in these papers are strictly those of the authors. They do not necessarily reflect the views of the Commission or the New Zealand Government.

Please note: Prior to August 2020, the Public Service Commission was known as the State Services Commission. Documents published prior to this date refer to the Commission by this earlier name.

Our research role

The Public Service Commission and the New Zealand public service are continually working to improve how public services deliver for New Zealanders. As we work on improving public services now, we must also keep an eye to the future, so that New Zealanders have a public service that better meets their needs and remains relevant in a changing world.

Part of the Commission’s core function is to provide leadership and over-sight of the public service and ensure the purpose of the Public Service Act is carried out.  From time to time, Commission staff need to do a deeper dive to understand a problem. Sometimes this involves a literature review or empirical research and analysis. Other times it can involve engaging with public administration theory to develop new understandings, or reflective practice and insights.

 

A   |  B   |  C   |  D   |  E   |  F   |  G   |  H   |  I   |  J   |  K   |  L   |  M   |  N   |  O   |  P   |  Q   |  R   |  S   |  T   |  U   |  V   |  W   |  X   |  Y   |  Z

A

A comparison of management adaptations for joined‐up government: Lessons from New Zealand

Author: Rodney Scott, Eugene Bardach
Format: Journal Article
Date Published: 29-Oct-2018

A Cross-Jurisdictional Scan of Practices in Senior Public Services: Implications for New Zealand

Author: Gambhir Bhatta
Format: Working paper
Date Published: 1-Aug-2001

A Framework for Measuring Training and Development in the State Sector

Author: Robyn Rendall
Format: Working paper
Date Published: 1-Feb-2001

A new economics of public services: Lessons from using targets and quasi-markets in the UK and New Zealand

Author: Rodney Scott, Gwyn Bevan
Format: Working paper | PDF, 532KB
Date Published: 1-Apr-2018

Achieving Better Social Outcomes in New Zealand Through Collaboration: Perspectives from the United States

Author: Lynne Dovey
Format: Working paper
Date Published: 1-Sep-2003

Assessing the performance of agency chief executives

Author: Rodney Scott
Format: Conference paper
Date Published: 1-Sep-2016

B

Barriers to Women's Career Progression: A Review of the Literature

Author: Sue Loughlin
Format: Working paper
Date Published: 1-Nov-1999

C

Client Perceptions of Reported Outcomes of Group Model Building in the New Zealand Public Sector

Author: Rodney Scott, Robert Cavana, Donald Cameron
Format: Journal article
Date Published: 1-Feb-2015

Collaborative Governance and System Dynamics Modelling: What do clients want

Author: Rodney Scott, Robert Cavana
Format: Book chapter
Date Published: 1-Sep-2020

D

Declining Government Performance? Why Citizens Don't Trust Government

Author: Cheryl Barnes, Derek Gill
Format: Working paper
Date Published: 1-Feb-2000

Determined to succeed: Can goal commitment sustain interagency collaboration?

Author: Rodney Scott, Ross Boyd
Format: Journal Article
Date Published: 1-Apr-2020

Does ethnicity affect trust in public services?

Author: Tas Papadopoulos, Paul Vance
Format: Conference paper | PDF, 604KB
Date Published: 1-Apr-2019

Drawing new boundaries: Can we legislate for administrative behaviour?

Author: Rodney Scott, Michael Macaulay, Eleanor Merton
Format: Conference paper | PDF, 984KB
Date Published: 1-Dec-2020

E

Evaluating immediate and long-term impacts of qualitative group model building workshops on participants' mental models

Author: Rodney Scott, Robert Cavana, Donald Cameron
Format: Journal article
Date Published: 1-Oct-2013

Explaining how group model building supports enduring agreement

Author: Rodney Scott
Format: Journal article
Date Published: 1-Apr-2017

G

Group Model Building: Using Systems Dynamics to Achieve Enduring Agreement

Author: Rodney Scott
Format: Book
Date Published: 17-Jun-2018

H

How “independence” drives governance and form choices – a draft framework for future practice

Author: Margaret Mabbett
Format: Conference paper | PDF, 354KB
Date Published: 1-Apr-2019

I

Innovations in governance – developing collective accountability in New Zealand

Author: Callum Butler, Nehal Davison, Rodney Scott
Format: Conference paper
Date Published: 23-Jul-2019

Institutional Memory as Storytelling: How Networked Government Remembers

Author: Jack Corbett, Dennis Grube, Heather Lovell, Rodney Scott
Format: Book
Date Published: 1-Dec-2020

Interagency collaboration to reduce crime in New Zealand

Author: Rodney Scott
Format: Case study
Date Published: 1-Feb-2018

Interagency Performance Targets: A Case Study of New Zealand’s Results Programme

Author: Rodney Scott, Ross Boyd
Format: Book
Date Published: 15-Mar-2017

Interpersonal success factors for strategy implementation

Author: Rodney Scott, Robert Cavana, Donald Cameron
Format: Journal article
Date Published: 1-Jul-2014

Interpersonal Success Factors for Strategy Implementation: A Case Study Using Group Model Building

Author: Rodney Scott, Robert Cavana, Donald Cameron
Format: Book chapter
Date Published: 1-Jan-2018

J

Joined-Up for What? Response to Carey and Harris on Adaptive Collaboration:

Author: Rodney Scott, Ross Boyd
Format: Journal article
Date Published: 1-Dec-2016

Joint ventures in the public sector: Translating lessons from the private sector to New Zealand government departments

Author: Hugo Vitalis, Rodney Scott
Format: Conference paper
Date Published: 1-Dec-2015

M

Making sense of New Zealand’s ‘spirit of service’: social identity and the civil service

Author: Rodney Scott, Michael Macaulay
Format: Journal Article
Date Published: 1-Mar-2020

Mechanisms for Understanding Mental Model Change in Group Model Building

Author: Rodney Scott, Robert Cavana, Donald Cameron
Format: Journal article
Date Published: 1-Aug-2014

O

Organising for complex problems – beyond contracts, hierarchy and markets

Author: Hugo Vitalis, Callum Butler
Format: Conference paper
Date Published: 1-Apr-2019

P

Public service motivation and social identity

Author: Rodney Scott
Format: Conference paper | PDF,  541KB
Date Published: 17-Apr-2019

Public Service Principles - What are they and what do they mean for public servants

Author: Hannah Cameron, Callum Butler
Publisher: IPANZ
Format: Magazine | PDF, 159KB
Date Published: 1-Apr-2021

Public Service Reform – the challenges ahead

Author: Hugo Vitalis
Format: Presentation | 183KB
Date Published: 15-Aug-2019

Pursuing the public interest

Author: Rodney Scott
Publisher: IPANZ
Format: Magazine | PDF, 73KB
Date Published: 1-Dec-2020

R

Recent Evidence On The Effectiveness Of Group Model Building

Author: Rodney Scott, Robert Cavana, Donald Cameron
Format: Journal article
Date Published: 1-Jul-2015

Results, Targets and Measures to Drive Collaboration: Lessons from the New Zealand Better Public Services reforms

Author: Rodney Scott, Ross Boyd
Format: Book chapter
Date Published: 1-Jul-2016

Retirement Savings Schemes for Government Employees: A Brief Preliminary Review of Some Key Issues

Author: Michael Hyndman
Format: Working paper
Date Published: 1-Jul-2002

S

Service, Citizenship, and the Public Interest: New Public Service and our public service reforms

Author: Rodney Scott
Format: Working paper | PDF, 1.5MB
Date Published: 1-Aug-2019

Singular memory or institutional memories? Towards a dynamic approach

Author: Jack Corbett, Dennis Grube, Heather Lovell, Rodney Scott
Format: Journal article
Date Published: 1-Mar-2018

Stewardship streams in New Zealand public administration

Author: Rodney Scott, Eleanor Merton
Format: Conference paper | 427KB
Date Published: 1-Jul-2021

T

Targeting Commitment: Interagency Performance in New Zealand

Author: Rodney Scott, Ross Boyd
Format: Book
Date Published: 1-Feb-2022

The Gender Pay Gap in the New Zealand Public Service

Author: Michelle Gosse
Format: Working paper
Date Published: 1-Jul-2002

The management and organisational challenges of more joined-up government: New Zealand’s Better Public Services reforms

Author: Kirsten Jensen, Rodney Scott, Louise Slocombe, Ross Boyd, Lis Cowey
Format: Working paper
Date Published: 1-Jul-2014

Theoretical foundations of department chief executive performance appraisals

Author: Rodney Scott
Format: Conference paper
Date Published: 1-Jul-2016

Theoretical Paradigms in the Reform of the New Zealand Public Service: Is post-NPM still a myth?

Author: Rodney Scott, Flavia Donadelli, Eleanor Merton
Format: Conference paper
Date Published: 1-Jul-2021

W

When the going gets tough, the goal-committed get going: overcoming transactions costs of interagency collaborative governance

Author: Rodney Scott, Eleanor Merton
Format:
Journal Article | PDF, 292KB
Date Published:
1-May-2021

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