The objective of Performance Improvement Framework (PIF) assessments is to improve agency performance. The assessment process delivers an independent view of an agencies performance, and based on this it identifies priority areas for action. These are areas where the assessment team believe the agency could significantly improve its performance.

An action plan is the agencies response to the assessment findings and the recommended priority areas for action. It is an agreement between the agency and the central agencies on how the agency is going to improve its performance, including timeframes. The action plan will not necessarily address all the areas identified - it may prioritise the most important ones.


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