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Section 01
Summary of flexible-by-default key messages
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Section 02
Introduction
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Section 03
The impact of the covid-19 response
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Section 04
Principles that underpin a flexible-by-default approach
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Section 05
There is a wide range of flexible working options
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Section 06
Four-stage approach to shifting to flexible-by-default
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Section 07
Part two - Flexible-Work-by-Default Guidance and Resources
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Section 08
Resource 1 - Case studies of flexible-by-default in practice
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Section 09
Resource 2 - Flexible working options
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Section 10
Resource 3 - The benefits of flexible working
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Section 11
Resource 4 - Establishing formal and informal flexible working arrangements
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Section 12
Resource 5 - Agency self-assessment tool
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Section 13
Resource 6 - Example communication objectives and key messages
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Section 14
Resource 7 - Common questions, concerns and responses
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Section 15
Resource 8 - Flexible working challenges and suggestions for addressing these
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Section 16
Resource 9 - Tips for leaders, managers, employees and teams
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Section 17
Resource 10 - Addressing health and safety, and information security and privacy
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Section 18
References and further reading
We suggest agencies explore their current state of flexible working with key stakeholders, including senior leaders, managers, unions and a diverse range of employees. Agencies might consider establishing a working group to lead this work.
Learning about the current state of flexible working will help each agency understand:
- what arrangements are already in place – formal and informal - how common they are and why people use them
- experiences of flexible work, positive and negative and the current culture around flexible working
- barriers to flexible working
- the impact of flexible working on teams and the agency
- good practice and positive experiences to showcase.
This information can inform an agency’s vision, goals and planning and provide a baseline from which to monitor progress.
Run surveys and focus groups
Agencies can use:
- surveys to gather data on the full range of flexible options (formal and informal) being used
- focus groups to provide qualitative information about the flexible working experiences of employees, unions, managers and teams.
If an agency is large enough, it can design surveys and focus groups to enable it to identify whether different groups of employees (genders, ethnic and religious groups, disabled employees and employees who are members of rainbow communities) have different levels of uptake, or different attitudes to and/or experiences of flexible working. This can enable those agencies to tailor their actions toward different groups.
Undertake a high-level, flexible-by-default self-assessment
Resource 5 includes a high-level assessment tool3 to enable agencies to assess how developed their approach to flexible-by-default is, in the areas of:
- measurement and monitoring
- vison and goals
- implementation plan
- communications
- engagement
- culture and capability building
- policy, process and systems.
See the case studies in Resource 1 on how Inland Revenue and the NZ Customs Service assessed the current state of their flexible working.
Giving effect to the Gender Pay Principles
GPPs aim to create State sector working environments that are free of gender- based inequalities, as well as eliminating the Gender Pay Gap. A range of themes in line with the GPPs appear throughout this resource:
GPP 1: Freedom from bias and discrimination.
This resource provides advice about countering negative assumptions about employees (traditionally female) working flexibly.
GPP 2: Transparency and accessibility.
This resource recommends flexible-by-default policies and practices are communicated, transparent and readily accessible to all employees.
GPP 3: Relationship between paid and unpaid work.
The goal of flexible- by-default is to support all employees, balance their paid work with their other responsibilities and life choices in ways that don’t undermine their career progression or pay.
GPP 4: Sustainability.
This resource recommends agencies connect their flexible-by-default strategy to their wider organisational strategy and use evidence to inform their work.
GPP 5: Participation and engagement.
This principle requires agencies to work with their employees and union representatives in developing, implementing monitoring and reviewing flexible-by-default actions.
3Adapted from the Australian Government Workplace Gender Equality Agency flexibility diagnostic assessment guidance. For more information on the full assessment tool visit Flexibility readiness assessment guide© Commonwealth Government of Australia 2018