20 April 2023

Te Kawa Mataaho Public Service Commission has published its Plain Language Act guidance. 

The use of plain language helps agencies communicate more effectively with the public about any requirements and entitlements that might apply to them. Better and more accessible information improves transparency, open government, and active citizenship, and helps maintain public trust in government.

The guidance sets out the steps agencies can take to comply with the Act. The steps include designating one of their staff as a plain language officer, providing staff training and resources, and having a process for taking on public feedback. 

The guidance is published by the Commissioner under section 10 of the Act.

Read the guidance on our website here.