Public Service Commissioner Sir Brian Roche has today released the findings of a rapid review into digital delivery across government.
The review was initiated by the Commissioner to assess how digital investment and delivery is working across the Public Service, and to identify what needs to change to deliver on the needs of the system in a rapidly changing digitally enabled world.
It found that while agencies are delivering important work, the overall system is not working as effectively as it should.
Key findings include:
- Digital investment across government is fragmented, with duplication and limited coordination.
- Prioritisation of digital projects is not strong enough at a system level.
- The Government Digital Delivery Agency has limited influence over key decisions on funding, design and procurement.
- Current funding and approval processes are better suited to large capital projects than modern, fast-moving technology investments.
- Engagement with technology providers is inconsistent and does not support long-term partnerships or co-investment.
- Stronger system leadership and a more coordinated approach are needed to lift performance and deliver better outcomes for New Zealanders.
The review was led by Adrian Littlewood (former chief executive of Auckland Airport), Justin Gray (former managing director of Datacom) and Matt Crockett, who has led large-scale organisational transformation and performance improvement.
Sir Brian said the review provides a solid base for a reset as part of the work to transform the Public Service. That reset can be built on the work already undertaken by the GDDA as the government’s lead agency.
“This review gives us a clear picture of what’s working and what’s not,” Sir Brian said.
“I commissioned this work to assess digital delivery across government. It’s not about individuals – it’s about how the system is set up, and how we can make it work better.
“We need the Government Digital Delivery Agency to be fit for purpose because it has an integral role in the work we are doing to transform the Public Service, and the broader service delivery model.”
Sir Brian will consider the findings of the review before making decisions on a way forward.
